FAMILY FUN

FAQ & Useful Information

General:

1. What does Shangri La family treats offers?

2. When is the official opening date of Buds by Shangri-La?
Buds officially opened its doors on 26th January 2018 and the outdoor playground has been in operation since 23 December 2017.


Ticketing and Admission:

1. How much are the prices?
Explore & Outdoor play area:
All Day admission and 1 activity is included for all registered guest staying in the Tower Wing Themed Family Suites and Deluxe Family Rooms.

For registered guests in other rooms, All Day admission fees and 1 activity are priced at $28 for each child, $18 for toddler.

The admission fee for all other hotel guests (CHI Spa/health club/dining/serviced apartments) are priced at $28 for each child, $18 for toddler (one accompanying adult is free) for 3 hours.

Admission for all walk-in guests are priced at $48 per child, $28 for toddler (one accompanying adult is free) for 3 hours.

Admission for an additional adult is at $10 per hour.

Additional play is charged at $10/hour

Babies below age of 1 enter for free. Children below 4 years of age must be accompanied by an adult.

Activity (Stage/Muddy):
$25 per activity

Activity Package:
$260 (10 entries for child), $160 (10 entries for toddlers)

Activity (Bake):
Hotel Room Guests, Service Residence/Apartments, Multi Play Pass members $58 per child.

Others including F&B/CHI Spa and public: $98

2. Is parking included?
A free complimentary parking coupon is provided for same day redemption only.

3. What is the preferred mode of payment?
At Buds by Shangri-La, we accept cash, all major credit cards (Visa, Mastercard, AMEX, NETS). Bills can also be totalled up for final payment upon check out for in-house guests only.

4. What is the age limit?
Buds by Shangri-La admits children aged 0 – 12 years old.

5. What are the opening hours?
Indoor:
Monday – Sunday, 9am to 9pm
Outdoor:
Monday – Sunday, 9am to 7pm

6. What is the maximum capacity for the Kids Club?
Approximately 80 – 100 kids

7. Can I bring more than one adult/whole family?
Entry fee listed is for 1 Child + 1 Adult only, additional adult admission will be charged at $10/ person.

8. Where can I purchase the tickets?
Tickets can be purchased over at the reception counter located at Level 1of the Tower Wing, next to The Line restaurant.

9. Will the outdoor playground be open if it is raining?
The outdoor playground will be suspended on rainy days for safety purposes.

10. What is the dress code?
It is compulsory for all guests, toddler and children to be in anti-slip socks for safety.

Adults may wear regular socks.

Socks can also be purchased at the counter $5 per pair.

For the outdoor playground, (waterplay), swimwear is recommended.

11. May I bring pets along?
Unfortunately, no pets are allowed in Buds by Shangri-La.

12. Are adults allowed to join in the play or activity?
Buds by Shangri-La is a play space meant for children, though we encourage bonding through play, we advise adults to let kids have their own space to explore!


Timing:

1. What are the timings for the activities?
Stage room:
Weekday: 2pm to 3pm // 4pm to 5pm
Weekend: 11am to 12pm // 2pm to 3pm // 5pm to 6pm

*For children aged 4 years old and above. Adults are not allowed to enter Stage during the activity.

Muddy:
Weekday: 11am to 12pm // 3pm to 4pm
Weekend: 10am to 11am // 1pm to 2pm // 4pm to 5pm

*For children aged 4 years old and above. Adults are not allowed to enter Stage during the activity.

Bake:
Weekday: No classes at the moment. Available for private bookings
Weekend: 11am – 1230pm and 330pm to 5pm

*Reservations for Bake Class are to be made 3 days in advance via buds.sls@shangri-la.com or call 6213 4833 to guarantee a slot at a first come first basis. Children are to be 6 years old and above to participate.


Directions:

Where is the buds Kids Club located at?
Buds is located at Level 1, Tower Wing, next to The Line Restaurant.

Nearest toilet?
Toilets are available for boys and girls inside Buds.

Is there an area where I can breastfeed or change diapers for my child?
A nursing room is available just outside Buds.

Are strollers allowed inside the Kids Club?
Unfortunately, due to space constraint, strollers are not allowed inside. However, strollers can be parked at designated parking lots just located outside the entrance.


Dining at Buds Kids Club:

Do you provide food for my child?
Yes. Parents can purchase bento meals.

Can I bring along my own food?
Apart from milk and baby food, no outside food is allowed. We sell light refreshments at the Recharge café located in Buds.

Any food available to purchase for adults inside Buds?
Pastries, salads, sandwiches and beverage are available at Recharge café.


Security and Accessibility:

Can adults enter Buds by Shangri-La without kids?
No. Any Adults entering for visitation purpose without kids must be accompanied with a Shangri-La staff.

Can I leave my child by him/herself and I will come pick them up later?
Yes, but only if your child is 4 years old and above. This is provided on the basis that the accompanying adult is confident that their child will conduct himself in a responsible, courteous and pleasant manner.

For children below age of 4, adult supervision is required at all times.

Can the child be allowed to exit the Kids Club by himself?
No, all children exiting Buds by Shangri-La must be accompanied by a registered adult.

Is first aid/medical attention available at Kids Club?
Yes, our team at Buds and Shangri-La Singapore are trained with first aid skills and are ready to render assistance when such need arises.

Are there any recharging service for camera and mobile phones?
Power sockets are available for use at the Recharge café.

Are re-entries allowed into Buds by Shangri-La?
Only same-day re-entry is allowed.

7. What is the playtime for Buds by Shangri-La?
- Level 9 Family Floor guests
  Unlimited playtime until check out.
- Shangri-La Apartments and Residences, Restaurant, CHI Spa Guests and Public
  3 hours playtime.


Birthday Party Package Details:

What and how much are your birthday party packages?
Please contact us at buds.sls@shangri-la.com or call 6213 4833 and a member of our team will be in touch with the available birthday party packages.